We make every effort to process your orders the day they are received. In the rare case that an order cannot be filled in a timely manner, we will contact you to discuss your options. Typical orders are shipped within 48 hours of receipt. If you do not receive your order, and have not heard from us, DO NOT contact PayPal to file a complaint until you have first contacted us. We are not only your supplier of KSU logo wear, we are fellow KSU Alumni that will ensure your satisfaction.